Skip to content
← Reverse Mortgage Centre File no. RMC-ACC-26
Instrument of agreement

Accessibility Statement

In the matter of — Accessibility commitments and our WCAG 2.1 AA target for reversemortgagecentre.ca

Effective 2026-04-12
Revision 04
Jurisdiction Ontario
Status In force

Last updated: April 12, 2026

Reverse Mortgage Centre, operated by LendCity (FSRA #12728), a licensed mortgage brokerage under Mortgage Architects (“the Company”, “We”, “Us”, or “Our”), is committed to providing an accessible digital experience for every Canadian who visits reversemortgagecentre.ca — including older adults, visitors with disabilities, and visitors who rely on assistive technology.

This statement describes the standards we follow, the steps we have taken, the limitations we are still working on, and how you can reach us if you encounter a barrier or need information in an alternate format.

Our Commitment

We aim to make our content perceivable, operable, understandable, and robust for all visitors. That commitment is informed by:

  • The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (O. Reg. 191/11), which set the accessibility expectations for Ontario-based organizations and their public-facing websites.
  • The Accessible Canada Act (ACA), where it applies to federally regulated activities connected to our business.
  • The Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which is the international technical standard we target.

Reverse mortgages are a product used overwhelmingly by Canadians aged 55 and over. Making this information easy to read, navigate, and understand is not a box-checking exercise for us — it is core to serving our clients well.

Standards We Follow

Our target is conformance with WCAG 2.1 Level AA. In practice, that means we design and build with the following in mind:

  • Semantic HTML so that headings, lists, landmarks, and form controls are announced correctly by screen readers.
  • Keyboard navigation for every interactive element, including menus, calculators, and the scheduling widget.
  • Visible focus indicators on all interactive elements.
  • Sufficient colour contrast between text and background, verified against WCAG AA ratios.
  • Responsive typography that scales cleanly when visitors increase browser or system text size.
  • Descriptive alt text on informative images, and empty alt attributes on purely decorative images.
  • Descriptive link text that makes sense out of context (no “click here”).
  • Form inputs paired with visible labels and accessible error messages.

We run accessibility checks as part of our ongoing development process, and we review new content and features before they are published.

What We Have Done

Concrete steps we have taken on this site include:

  • Built the site with semantic HTML and ARIA landmarks (header, main, footer, navigation) so assistive technology can map the page structure.
  • Ensured the primary navigation, footer links, calculators, and lender comparison tables are fully keyboard-operable.
  • Authored content in plain language, with defined terms available in the Glossary and long-form explanations in the Education section.
  • Added alt text to informative images and charts, and marked decorative images appropriately.
  • Tested colour contrast in both light and dark themes against WCAG AA thresholds.
  • Provided phone and email contact methods in addition to the online scheduling widget, so visitors are never forced through a single interaction pattern.

Known Limitations

We are honest about where we are still improving:

  • Calculators (loan estimate, equity projection, HELOC comparison, cost estimator, amortization, downsizing, benefits impact, break cost). These are interactive and numeric-heavy. Some results are presented in tables and charts that we are continuing to refine for screen-reader users. If you would like calculator results read or explained over the phone, please contact us.
  • Comparison tables. Our lender comparison and rate tables contain dense data. They are readable with assistive technology, but the experience is easier on a larger screen. We can walk you through lender details by phone.
  • Booking form. The Book a Call page uses a first-party booking form on this site. If you have trouble using it, please call or email us and we will book the appointment for you directly.
  • PDF downloads, where offered, may not yet be fully tagged for screen-reader structure. We can provide the same information in plain text or large print on request.
  • Older blog posts. Some earlier articles may not fully meet current heading or alt-text practices. We are auditing and updating these as part of our ongoing content review.

Alternate Formats

If this site or a specific page is not working for you, we can provide the same information in an alternate format at no cost. On request we can:

  • Explain any reverse mortgage topic or calculator result over the phone.
  • Provide information in large print.
  • Rewrite a specific section in plain-language summary form.
  • Email a plain-text version of a page, lender comparison, or calculator output.
  • Book a consultation on your behalf if the online scheduling widget is not accessible to you.

To request an alternate format, contact us using the details below. We will acknowledge your request promptly and respond within 10 business days.

Feedback and Reporting a Barrier

If you encounter an accessibility barrier on reversemortgagecentre.ca — for example, content that cannot be read by a screen reader, a form you cannot complete, or text that is hard to see — please let us know. Your feedback directly shapes what we fix next.

Please include:

  • The page URL or the page title.
  • A brief description of the barrier.
  • The browser, device, and assistive technology you were using, if you know.
  • How you would like us to follow up (phone or email).

We will acknowledge accessibility feedback promptly and aim to respond substantively within 10 business days.

Regulatory Reference

  • Accessibility for Ontarians with Disabilities Act, 2005 (AODA) — Ontario’s accessibility framework, including the Information and Communications Standards under O. Reg. 191/11, which references WCAG 2.0 Level AA as a baseline for public-facing websites. We target WCAG 2.1 Level AA as a stricter, more current benchmark.
  • Accessible Canada Act (ACA) — federal accessibility legislation, applicable where our activities fall under federal jurisdiction.
  • Human Rights Code (Ontario) and the Canadian Human Rights Act — which protect the right to access goods and services without disability-based discrimination.

This statement will be reviewed at least annually and updated when we make material changes to the site or to our accessibility practices.

Third-Party Content

The Book a Call form is first-party. Other functionality on this site is provided by third parties (for example, hosting and analytics). Third-party components may not meet the same accessibility standards as the rest of the site. If a third-party component is a barrier for you, contact us directly and we will provide an alternate path — for example, booking your consultation by phone.

Contact Us

For accessibility feedback, alternate-format requests, or help with any page on this site:

Our office hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

Call Consult

Before you go

Take this with you

People often look for months before they decide. Take the readiness checklist, or get the monthly rate update.

Readiness checklist Monthly rate update

Call 226-783-1640